The people you assigned to your Front Office are the ones your patients see first upon entering our practice. Your Front Office team is also in charge of building rapport when a patient engages with them. Naturally, you want your Front Office team to be inviting and always say the correct answers to every patient’s query, whether it’s about a treatment plan or a scheduled appointment. The last thing you want to happen is to lose a case because your Front Office improperly handled a patient’s concerns.
What positions are critical for the Front Office? What’s the best way for them to interact with patients?
Today, we answer some of the common questions most dentists have regarding building an effective Front Office team. We discuss the Front Office's critical roles and what to look for when hiring someone for them. We explain why the office manager should be the last person you should hire and the qualities and traits you have to look for in a treatment coordinator. We describe the proper way of discussing the treatment to patients. We also share our thoughts on insurance and how to form a business team around it.
"The number one vision is your patient should never be left alone." – Tarun Agarwal
This week on T-Bone Speaks Dentistry Podcast:
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