Unlike previous years, everyone will be walking into 2021 as cautiously as possible because of the way 2020 has been, and how it forced a lot of people and businesses outside their comfort zones. However, the world has slowly adjusted to this “new normal,” and many businesses are now setting their goals for 2021. How would a business set their goals in a world that’s still waking up to a pandemic? How do we apply the lessons we learned in 2020 going to the new year?
Today, I share how my team and I are setting our goals and plans for 2021 – not just in spite of the pandemic, but also around it. I discuss my thoughts on the past year and when I think things will go back to normal. I describe our practice’s SMART system for goal setting and explain the key differences between goals and statements. I also share what it means to schedule intentionally, why I don’t like big waiting rooms, and how keeping score on your team members’ day-to-day can improve business efficiency.
"Just because the calendar turns 2021 doesn't mean the challenges we've been dealing with are going to go away."
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