Our patients trust us to make sure they walk out smiling and happy with the experience we provide, and I’m not just talking about the actual dental procedures. Having the good word of mouth is of paramount importance in any kind of business, so it’s always a good idea to make sure every person who walks inside our practice gets a lasting impression that would make them want to use our services again.
What are some of the best ways to enhance the patient experience? How much should you invest to make your practice more appealing?
Today, I discuss some of the strategies we employ in my practice when it comes to giving patients quality services beyond dental procedures. I share the importance of having proper training for your front office and explain why adding a few unique touches to your practice doesn’t have to bankrupt you. I also describe some of the possible scenarios that could happen if you treat patients like their guests.
“Customer service equals patient experience.” – TBone
This week on T-Bone Speaks Dentistry Podcast:
- How you can differentiate your practice despite being the same business.
- When the patient experience starts.
- Why you should be focusing on your front office training.
- What can give patients that “wow” factor.
- Why showing patients that you work well together as a team can leave a good impression.
- Small, affordable touches you can add to your practice that can enhance the patient experience.
Our Favorite Quotes:
- “At the end of the day, what builds your practice is differentiation.” – T-Bone
- “If you can somehow make your patients feel personalized, you will have a patient for life.” – T-Bone
- “It’s always good for people to see you thanking other people.” – T-Bone
- “We lose touch with how anxiety-ridden it is to come to the dental office.” – T-Bone
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